Return Policy
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Thank you for shopping at Fundación Corazón Elástico! We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning t-shirts purchased from our online store in Puerto Rico.
Return Eligibility
- Timeframe: You may return items within 30 days of receiving your order.
- Condition: To be eligible for a return, the t-shirt must be unused, in the original packaging, and with all tags still attached.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@corazonelastico.org with your order number and the reason for the return.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return.
- Ship the Item: Carefully package the t-shirt, including a copy of your receipt, and ship it to the address provided with your RA number.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.
Refund Process
Once we receive and inspect your returned t-shirt, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.
Exchanges
If you wish to exchange a t-shirt for a different size or color, please follow the return process outlined above, and place a new order for the desired item.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order, and we will provide a prepaid return shipping label to rectify the issue.
Contact Us
If you have any questions or concerns about our Return Policy, please feel free to reach out:
Email: info@corazonelastico.org
Phone: +1 (787) 123-4567
Address: Calle de la Fundación, San Juan, Puerto Rico